Tuesday, January 28, 2014
If you’re like most attorneys, you have a receptionist answering calls and support staff scheduling appointments for your office during business hours. But what happens after-hours, or over the course of a weekend, when a visitor is perusing your site and wants to schedule an appointment?
Over the past few years, the web has seen an influx in services like ZocDoc that allow for convenient scheduling for healthcare providers. These sites have grown in popularity because they allow web surfers to accomplish their goal– arrange a time to speak with a professional regardless of the time of day. Of course, this idea of self-scheduling is a bit more problematic for attorneys. Before an initial consultation is scheduled, you likely want to have a more in-depth understanding of the legal matter at hand so you can run a conflict check and make sure your office is the right fit. So what’s the best solution?
At Zola Creative, we offer firms an online consultation request where site visitors can give a bit of background information and indicate the best days/times for an appointment (without actually scheduling one). The submitted information is immediately sent to the firm who can then run a conflict check, consult the most up-to-date calendar, and confirm the request date/time (or propose an alternative). This system is the perfect solution for firms who want to give site visitors the flexibility of scheduling an appointment after hours but retain ultimate control over their calendars.
Contact us today to learn more about this great feature.